18. GRIEVANCE REDRESSAL MECHANISM
18.1 Appointment of Grievance Officer
In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, inBlood has appointed a Grievance Officer to address complaints about violations of these Terms or any concerns regarding inBlood .
The Grievance Officer can be contacted at: Email: grievanceinBlood@gmail.com
18.2 Grievance Redressal Process
- Submission of Complaint: Any user may submit a complaint or grievance relating to the violation of this Agreement or any issues with inBlood by sending an email to the Grievance Officer.
- Acknowledgment: The Grievance Officer shall acknowledge receipt of any complaint within twenty-four (24) hours.
- Resolution Timeframe: The Grievance Officer shall:
- Resolve complaints related to removal of sexually explicit content within forty eight (48) hours from the time of receipt of the complaint
- Address and resolve other complaints within fifteen (15) days from the date of receipt
- Communication of Decision: The Grievance Officer shall communicate the decision on the complaint to the complainant.
18.3 Removal of Certain Content
inBlood shall remove or disable access to content within forty-eight (48) hours upon receiving a complaint from any individual or their authorized representative if such content:
- Shows such individual in full or partial nudity or in any sexual act or conduct; or
- Impersonates another person; or
- Is defamatory, obscene, pornographic, invasive of privacy, insulting or harassing on the basis of gender, libelous, or otherwise unlawful in nature.
